About Us

GenExpo AI is a leading provider of AI-driven solutions designed to enhance operational efficiency and

customer engagement for small and medium-sized businesses (SMBs) in the restaurant industry. SMBs

include independent operators and smaller franchises that often lack the resources of larger enterprises but

need powerful tools to remain competitive. While our focus is on Quick Service Restaurants (QSRs)—

fast-paced establishments where speed, accuracy, and efficiency are key—our solutions are equally

effective for full-service restaurants, catering to their unique needs for reservations and personalized

customer interactions.

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Our flagship products, SerVoice AI and TableTalk AI, integrate seamlessly with industry-standard

platforms like Toast POS and OpenTable reservations to help restaurants:

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• SerVoice AI: Capture every customer inquiry, process orders, and provide instant information, ensuring

no call or order opportunity is missed—even during peak hours.

• TableTalk AI: Optimize reservations and table management while providing automated updates,

reducing wait times, and improving the overall guest experience.

 

How We Do It

GenExpo AI delivers personalized solutions using advanced technologies to ensure seamless integration

and outstanding results:

Twilio: Enables robust communication capabilities, such as voice and text interactions, for

streamlined customer outreach.

VAPI (Voice AI Processing Interface): Combines ChatGPT-powered natural language processing

(NLP) with advanced voice technologies to humanize interactions, creating seamless and

conversational experiences.

API Integration: Through secure API keys, our system integrates directly with OpenTable and Toast

POS, enabling the following capabilities:

◦ Answer guest inquiries automatically with real-time accuracy.

◦ Add reservation details directly into OpenTable, ensuring availability and confirmations.

◦ Create orders within Toast POS independently, eliminating manual input.

◦ Send immediate confirmation of reservations and orders to customers, enhancing their experience and

trust.

Each implementation is tailored to the client’s needs, ensuring that these features are optimized for their

operations.

We offer two flexible service models:

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• Automation Installation Package: A one-time fee that includes implementation, comprehensive

training, and a 60-day support trial to guarantee a smooth onboarding process.

• Maintenance Optimization Subscription: Ongoing monthly support and system improvements,

starting after the trial period, to ensure continuous optimization and adaptation based on real-time data

and customer feedback.

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The 60-day support trial serves as a preview of our optimization subscription, demonstrating how ongoing

updates and enhancements will provide long-term value.Why It Matters: Market Opportunity and ROI

The global AI automation market is experiencing explosive growth, with a projected 33.2% CAGR,

reaching over $40 billion by 2030. Businesses leveraging AI in customer service report significant

benefits, including:

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• 30-40% improvement in customer satisfaction

• 25-30% reduction in missed interactions

• 15-25% revenue growth annually

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Additional Marketing Tools

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• Conversation Transcription: Automatically transcribes all customer interactions and emails them to

the business for detailed records and compliance.

• Customer Data Pooling: Builds a centralized database of customer information, providing a

foundation for targeted marketing campaigns and repeat engagement.

These tools enable restaurants to maintain thorough customer lists, launch data-driven campaigns, and

drive long-term loyalty and revenue.